Return & Refund Policy

Return & Refund Policy

At Partly Works, we supply OE-number referenced aftermarket replacement parts for Volkswagen Group vehicles. Please confirm fitment by OE number, VIN number, vehicle model/year, and product application before placing an order.

Return Eligibility

Returns may be accepted within 14 days after delivery if the item meets all of the following conditions:

  • The item is unused, uninstalled, and in original condition.
  • The item is returned in its original packaging.
  • All accessories, hardware, labels, and documents are included if applicable.
  • The return request has been approved by Partly Works before the item is shipped back.

Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Items that have been installed, used, modified, damaged, or tested on a vehicle.
  • Items returned without prior approval.
  • Items returned without original packaging or required accessories.
  • Items ordered incorrectly due to customer-provided wrong OE number, VIN, vehicle model, or fitment information.
  • Special-order, wholesale, bulk, or customized sourcing items unless otherwise agreed in writing.

How to Request a Return

To request a return, please contact us first before sending any item back.

Email:
zanepartlyworks@gmail.com

Please include the following information:

  • Order number
  • OE number or product name
  • Reason for return
  • Photos of the item and packaging
  • Vehicle model/year and VIN if the issue is related to fitment

After reviewing your request, we will provide return instructions if the return is approved.

Return Shipping Costs

Return shipping costs are the responsibility of the buyer unless the item received is incorrect, defective, or different from the confirmed order.

For international B2B orders, return shipping costs may vary depending on the destination country, package weight, package size, courier, customs clearance, and local import/export requirements.

Incorrect or Defective Items

If you receive an incorrect or defective item, please contact us within 7 days after delivery.

Please provide clear photos or videos showing the issue, the product label, packaging, and order information. We will review the case and provide a suitable solution, which may include replacement, partial refund, or return instructions depending on the situation.

Refunds

Refunds are processed after the returned item has been received and inspected.

If the return is approved, the refund will be issued to the original payment method. Original shipping costs, customs duties, taxes, payment processing fees, and return shipping costs are not refundable unless the issue was caused by our error.

Fitment Responsibility

Automotive parts may vary by OE number, VIN, production year, engine code, market region, and vehicle configuration.

Customers are responsible for confirming compatibility before ordering. If you are unsure about fitment, please contact us with the OE number, VIN number, vehicle model/year, and product link before placing the order.

B2B and Wholesale Orders

For wholesale, bulk, or multi-item B2B orders, return and refund terms may be confirmed separately before payment. Please contact us before placing a large order if you require specific return, inspection, or warranty terms.

Return Address

Please do not send any item back without prior approval.

The return address will be provided after your return request is reviewed and approved.